1 Download/Install/Restore related
1.1 Where to download the software? [Back to list]Answer: This software will be put on the App Store after being reviewed by Apple's machines and manuals. Open the Mac App Store in your Apple computer system and search for "batch image watermark" to find the software. You can also directly open the App Store download address: https://apps.apple.com/app/id1418574376?mt=12
1.2 Can it be installed on my other computer? Can the purchased professional functions work on other computers? [Back to list]Answer: It can be installed and used on any other macOS computer of yours. The purchased professional functions can be used on any other computer equipped with this software. Use "Restore Purchase" to restore professional functions. The operation steps can refer to the following similar problems.
1.3 After uninstalling the software and reinstalling the software, can the purchase record be restored? How to resume purchase? [Back to list]Answer: It can be restored. The recovery steps can refer to the following similar problems.
2 Use Related
2.1 Is there a tutorial on how to use the software? And how to use the watermark template? [Back to list]
Answer: In "Batch Image Watermark - User Manual.pdf", we have compiled detailed instructions and usage examples. such as:
"3 Quick Start": Provides a quick tutorial that can be started in almost less than 1 minute.
"4 Function Usage": Provides an introduction to how to add/browse/manage source pictures, metadata, add watermark, watermark layout, set watermark attributes, text editor, etc.
"4.8 Watermark Template": Provides graphic instructions for saving and using watermark templates.
"5 Watermark Introduction": Introduce each watermark in detail.
"7 Use Examples": A detailed step-by-step example of how to implement watermarking, such as "Logo + serial number + timestamp".
There are many chapters, through these chapters of the software manual, you can quickly understand and use the software. If you have any questions or suggestions, you can contact us and we will provide assistance in time.
Answer: The reason is that the output settings are incorrect. In the "Image renaming rules:" text box, the file name is hard-coded and it is not dynamic. At the same time, the "How to handle the same file name:" is not selected "Automatically add serial number", so This phenomenon will occur.
Just modify any of the above settings to avoid this phenomenon. Or the easiest way is to scroll to the bottom of the settings interface and click the "Restore Default Settings" link button to restore.
Answer: There are many reasons for software slowness. There are external and internal conditions. Sluggishness occurs when the computer's CPU is under high load or when the memory is insufficient. The main reasons and solutions for this phenomenon are:
1. There are other running programs in the system that occupy too much CPU or memory.
Solution: Check if there are other programs downloading data or upgrading programs on the Internet, and close other unnecessary background running programs.
2. The computer configuration is too low, the CPU is not fast enough, the memory is not big enough, and the hard disk capacity is too small.
Solution: Upgrade the computer configuration. If you cannot upgrade the computer configuration temporarily, you can try to close other non- working programs to free up the CPU and memory; at the same time, do not add too many source images each batch.
3. There are too many source image files added to the software, and the overall file size of the image is very large, which causes too much CPU or memory to be occupied, causing system sluggishness.
Solution: You can perform the watermarking operation in batches. For example, save the watermark design as a watermark template, and then add a certain number of source pictures each time to perform the watermark operation. (Note: How to save and use the watermark template, please click here to view in detail)
Answer: With different watermarks, do two batch outputs. The steps are as follows:
(1) Select a landscape image in the source image list, add a new watermark, or select and add from the watermark template. Design complete.
(2) Find "What pictures to output?" in the output settings. Only check "Horizontal image".
(3) Click the "Execute Batch" toolbar button to watermark batch pictures and finish.
And then
(4) Select a vertical image in the source image list, remove or modify the old watermark, or select and replace it from the watermark template. Design complete.
(5) Find "What pictures to output?" in the output settings. Only check "Vertical image".
(6) Click the "Execute Batch" toolbar button to watermark batch pictures and finish.
Answer: The color profile of the image created by macOS system is "Generic RGB Profile" by default.
Find the "Color Profile" option in the output settings of this software, and select the color configuration you need from the pop-up menu, such as: sRGB IEC61966-2.1, Adobe RGB (1998), Display P3, etc。
Answer: The "Save" button on the toolbar is saved as: 1. Project file. Save the working environment and parameters as project files, such as xxx.biwproject, to facilitate the next time to continue work; 2. Template files. Save the watermark design as a template file, such as xxx.biwtemplate, and you can reuse the designed watermark in any project later.
You can click the "Execute Batch" button on the toolbar of the main window to batch watermark and export watermarked images (PNG, JPG, BMP, TIFF, etc.).
3 Purchase Related
3.1 Is it safe to buy in this software? Will I get my payment information? [Back to list]Answer: Safe. After clicking any purchase button in this software, the purchase interface and process that appear are taken over by Apple's macOS system, and the payment method of Apple's App Store is taken.
For any software you download from Apple’s Mac App Store, the interface and payment process are the same at the time of purchase, which is Apple’s payment process.
You download the App in the App Store on your iPhone/iPad, purchase it on your mobile phone/tablet, and download the software in the Mac App Store on Apple Computers. The purchase and payment process is the same, both are Apple’s payment process.
Apple’s efforts to protect user privacy are obvious to all. This software will not obtain any of your payment information, and developers cannot obtain any of your payment information, such as credit card number, email address, AppleID, password, etc. Any information related to user identity is completely unavailable to developers. After the purchase, Apple returns to the software only the result information of the purchase success and failure, without any other redundant information.
Answer: This software can be downloaded from the App Store for free and used for free. Many basic functions are free and can meet the basic daily use. However, considering the higher requirements of many professional users, it also ensures that the software can be maintained and updated continuously, and some professional functions have been added.
You click the "Professional Features" button at the far right of the toolbar on the main interface to open the window for purchasing the Professional Edition, and you will see in detail what the Professional Edition contains.
You can also download the user manual and check the chapter "Differences between free version and professional version".
Answer: It can be purchased at one time.
There are two ways to purchase the professional version: subscription and separate purchase.
On the "All Professional Functions" page in the "Professional Functions" interface, there is a list of professional functions and descriptions. You can purchase which professional function you need separately, and you can purchase it for life. Even if you reinstall and change your computer, as long as your AppleId remains the same, you can restore the purchased functions at any time. Because our professional functions will continue to increase and strengthen with the iteration of the version, some professional users hope that even if the version is updated, they will directly have all the professional functions, so we later launched the professional version subscription method. You can subscribe to the professional version for one year or six months or one month. In this way, as long as you subscribe, you can have all the existing professional functions, as well as the new professional functions and advanced functions of the new version. Therefore, you can choose a one-time purchase, a subscription method, or a combination according to your actual needs. In fact, many users choose to purchase the most needed feature at once, and then subscribe for a period of time at the same time, so as to achieve both full-featured use in a short period of time, and permanent possession of the most necessary professional features.
Answer: Please download "Batch Image Watermark - User Manual.pdf", refer to the chapter "6.4 How to Purchase Professional Functions" for a detailed description.
3.5 After uninstalling the software and reinstalling the software, or other computers have installed the software, can the functions of the professional version I purchased still work? [Back to list]Answer: It can be used. Proceed as follows:
1. Confirm that the AppleID (Apple account) currently logged in to the Mac App Store on the Apple computer is the AppleID you used when you purchased the software, and then download the software.
2. Open the software and click the "Professional Function" button on the toolbar of the main interface. Click the "Restore Purchase" button in the lower left corner of the opened "Professional Features" window to restore the professional version you purchased.
Note: Even if you click the buy button again, the system will prompt you that you have already purchased and can be restored (the same is true if the subscription has not expired). Apple's system is so user-friendly. In addition, you must ensure that it is the same Apple account to restore the purchased function.
Answer: This kind of situation is rare. The main reasons and solutions are as follows:
1. The AppleID used when purchasing this software before is different from the AppleID used when downloading and installing this software now. Because the user may have several Apple accounts, he re-logged in to other AppleIDs in the Mac App Store.
Solution: Log in to the Mac App Store using the AppleID used when purchasing the software, then download and install the software again, and then click "Restore Purchase" in the lower left corner of the "Purchase Professional Features" window of the software.
2. Click to other professional functions when purchasing. We actually encountered this situation, and we reported that he purchased a single professional function "unlimited number of pictures", but the batch output pictures were still 5 pictures. After communicating with him over the phone to check the purchased items again, he realized that he actually clicked and purchased the "unlimited number of watermark templates."
Solution: If you think you can continue to use the function you bought the wrong one, then keep it; if you don’t need it, you can contact Apple’s customer service to refund the purchase (the developer cannot operate a refund). In the above case, the user who bought the wrong one retained the function of the wrong one and at the same time subscribed to the professional version.
3. The professional version purchased by subscribing to the professional version is not connected to the Internet when using the professional function, which causes the professional function to temporarily fail. Because when using professional functions, the program will connect to the Apple server to confirm the validity.
Solution: When using professional functions, just keep the network status. In fact, the program will also pop up a prompt, just pay attention to networking.
4 Questions And Suggestions
4.1 What should I do if a software problem/Bug is found? [Back to list]Answer: Because the program will inevitably have minor problems and bugs occasionally, we welcome everyone to promptly feedback to us after they find the problem. We will reply to you as soon as possible, help you solve the problem, fix the bug as soon as possible, and release a new version. The improvement and perfection of the software cannot be separated from your help, thank you.
Feedback to us can be through the contact information in the software, such as the "Suggestion and Feedback" in the main menu of the software, or the mail in the "About" interface, or the homepage of the software (http://www.arwer.com), or direct mail to contact.arwer@gmail.com and contact us, we will reply you by email or phone as soon as we receive it.
Answer: We welcome your feedback of ideas, suggestions, questions, etc., and we will actively respond to your feedback. If we find a major problem and report it to us, or if a good suggestion is adopted by us, we will also give a certain reward. For example, for some users who provided good suggestions for improvement, we gave a redemption code to subscribe to the professional version. There are also users who have major feature suggestions. After we realized the feature that this similar software does not have, we gave him a redemption code for this professional feature. After the exchange, this professional feature is permanently valid.
Feedback to us can be through the contact information in the software, such as "Suggestion and Feedback" in the main menu of the software, or "Help" --> "Problem Report" and "Software Suggestions" in the main menu, or emails in the "About" interface. Or the homepage of the software (http://www.arwer.com), or directly email contact.arwer@gmail.com to contact us, we will reply you as soon as we receive it.